Customers that give referrals will become more loyal to you because of this public statement, so it is important to remember to treat them right, if you forget about them they will vanish.
When I first got into the business I counted up my list of people I knew and bought them all a business card holder, I put my card in each one – a client gave me a great suggestion, he said it might be a good idea to glue the my card in the fist spot..
Send your clients an anniversary card each year on the date of their home purchase.
Hand written cards and envelopes should be sent to all of your clients as often as you can. When is the last time you threw a hand addressed envelope in the trash before opening it.
Think of as many reasons that you can to contact your clients on unique and personal dates for unique and personal reasons.
At the end of each day mail out a personal had written card to the people that you have spoke with.
Find out why your clients called you or referred you, and then give them more of the same.
Ask for your client’s birthday, if you mail a birthday card to the client on their birthday, it might not make that much of an impression the first year but you can rest assured that it will as the yeas role on.
Give your clients a time limited rebate; a reward that is going to be delivered on the close of their sale, or when their listing term ends. Paying for their legal fees can make a big impression.
Visit www.CanadaReferral.com or www.UnitedStatesReferral.com
